![]() Never underestimate how important it is for a solution to be useful That may be good if you are writing your very first letter, but if you aren’t (as most users weren’t) it became “infuriating”. 1) A lack of functionalityĬritics of Clippy say his real problem was that he was “optimised for first use.”Ĭlippy’s most popular action was to say “It looks like you’re writing a letter” and offer to help. That being said, we can learn more from Clippy’s mistakes than his successes-from a design, conversation development and purely human perspective. ![]() As a virtual assistant that would respond to certain context and be continuously available, he carved new ground in the digital assistant space, which is only fully being explored and realised today. His designer would later admit, “people f*****g hate him” TIME magazine named it one of the worst inventions of all time and when Bill Gates publicly announced Clippy’s retirement in 2001, the crowd gave a standing ovation.įor many, Clippy taught us how to hate conversing with a computer-lessons you have to take into account when you design digital humans for a living, like we do at FaceMe.īut what actually went wrong with the sentient stationary, and what lessons can we all learn as AI-powered digital assistants quickly become the preferred channel for customer interactions? What went wrong with Clippy?įirst, let’s just say that Clippy was a pioneer. Clippy’s future was neither long nor bright.
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